Before you proceed, make sure that:
- Connect your WhatsApp account.
- Set your timezone in Settings > General.
- Configure the scheduled task (cron) required for campaign scheduling.
Create and manage WhatsApp campaigns for selected contacts or groups. Campaign content can use supported message templates and personalization options available in your workspace.
Status Definitions
Accepted: Message request accepted by WhatsApp for processing.Sent: Number of messages sent.Delivered: Number of messages delivered to recipients.Read: Number of messages read, when the recipient has read receipts enabled.Failed: Number of messages that were not sent successfully.
FAQs
Campaign status stays at scheduled?
Confirm that the campaign scheduler is configured and running on your server. If you do not manage server tasks, ask your administrator or WAServe support to check the scheduled task configuration.
All campaign message statuses are failed.
Failed campaign messages can have several causes. Check the relevant WhatsApp account and message error, including:
- No payment method is configured in the Meta business account.
- The Meta business account or WhatsApp number is restricted.
- The recipient number is invalid or has blocked the business.
Campaign messages are not being sent?
Check the following before trying again:
- Confirm the workspace timezone is correct.
- Check that the WhatsApp account is connected and active.
- Review the selected recipients and message or template status.
- Confirm that campaign scheduling is configured.