1. Overview
At WAServe, we strive to provide the best possible experience for our users. We understand that sometimes plans change, and we want to be as fair as possible with our refund process.
2. Subscription Refunds
We offer a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with our service within the first 7 days of your initial purchase, you may request a full refund.
- Monthly Plans: Refund requests must be made within 7 days of the initial subscription start date.
- Yearly Plans: Refund requests must be made within 7 days of the initial subscription start date.
3. Eligibility for Refund
To be eligible for a refund, you must meet the following criteria:
- The request is made within the 7-day window.
- You have not violated our Terms of Service.
- You have not used more than 25% of your plan's message or contact limits.
4. Non-Refundable Items
Certain items and situations are non-refundable:
- Renewal payments for monthly or yearly subscriptions.
- Custom development fees or setup fees.
- Any charges incurred due to WhatsApp API usage overages.
5. How to Request a Refund
To request a refund, please contact our support team at support@waserve.com with your account details and the reason for your request. We will process your request within 5-7 business days.
6. Cancellation
You can cancel your subscription at any time through your dashboard. Once cancelled, you will continue to have access to the service until the end of your current billing period, but no further charges will be applied.
7. Policy Changes
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated date.
Last Updated: April 2026