Shared inbox and routing
Compare team inbox roles, chat assignment, and agent visibility for your support and sales teams.
Capability comparison
WATI and WAServe capability overview
Compare the areas that affect your setup. Features, limits, and pricing depend on the selected plan.
| Area | WAServe | WATI |
|---|---|---|
| WhatsApp connection | Embedded Signup, manual API credentials, and eligible Coexistence setups. | WATI offers WhatsApp Business API onboarding and Coexistence information. |
| Team inbox | Shared WhatsApp conversations; available seats depend on your WAServe plan. | WATI highlights team inbox and routing. Confirm the roles and seats included in your chosen tier. |
| Broadcasts and templates | Campaigns, approved templates, contact groups, and delivery reporting. | WATI publishes broadcasts, templates, catalogs, and WhatsApp Flows. Check plan allowances. |
| Automation and AI | Automation and AI assistance, with access based on the selected plan. | WATI lists chatbots and AI agent products; verify included credits, triggers, and add-ons. |
| API and integrations | REST API covers contacts, groups, replies, and messaging. | WATI publishes CRM integrations, APIs, and webhooks; confirm call and connector limits. |
| Billing model | Compare subscription limits plus WhatsApp message charges. | WATI lists subscription tiers, message charges, and optional add-ons. |
This is a capability-level overview, not a guarantee of feature parity. Competitor plans and terms change; confirm current details on the vendor’s official pages.
Switching checklist
Move your WATI workflows with a clear plan
Review the account, message templates, automations, and integrations before arranging a WhatsApp number migration.
Inventory the WATI workspace
List the WhatsApp numbers, agents, inbox routing, templates, broadcast audiences, chatbot flows, and integrations your team uses.
Confirm number migration eligibility
Ask WAServe support to review your WhatsApp Business Account and number. Confirm the migration steps and expected cutover before disconnecting anything.
Prepare data and recreate workflows
Export available contacts and document templates, tags, and automations. Confirm what can be transferred and what needs to be rebuilt; chat history may not move.
Test the new inbox and campaigns
Test templates, routing, integrations, and reporting with a small internal group before inviting the full team.
Common questions
WATI alternative FAQs
Can I keep my WhatsApp number when switching from WATI?
It may be possible, subject to Meta and account eligibility. Confirm the migration steps with both providers before disconnecting WATI.
Will chats, templates, and contacts move automatically?
Not necessarily. Export available records, document templates and automations, and confirm what must be recreated. Chat history may not transfer.
How should I compare WATI and WAServe pricing?
Compare subscription costs, included seats, contact and campaign limits, add-ons, and Meta message charges using current pricing pages. The lowest base subscription may not be the lowest total cost for your workload.
Is WAServe suitable for a small team?
WAServe offers multiple subscription plans. Compare the current plan limits with your required team size and usage on the pricing page before deciding.
WATI is a trademark of its respective owner. WAServe is not affiliated with or endorsed by WATI. This independent comparison is for evaluation purposes only.